Privacy policy

Privacy Policy

Effective Date: 11 April 2026

Welcome to tshego.store ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase products, including merchandise, event tickets, and digital products.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely via third-party providers)

Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Pages visited and browsing behavior

  • Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Deliver digital and physical products

  • Provide customer support

  • Send order confirmations and updates

  • Send marketing communications (only if you opt in)

  • Improve our website and user experience

  • Prevent fraud and ensure security

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Payment processors (e.g., Yoco, Google Pay)

  • Shipping and logistics partners

  • Marketing platforms (e.g., email services)

  • Legal authorities if required by law

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyse website traffic

  • Improve functionality

You can control cookies through your browser settings.

5. Data Retention

We retain your information only as long as necessary to:

  • Fulfil orders

  • Comply with legal obligations

  • Resolve disputes

6. Your Rights (South Africa - POPIA)

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

  • Access your personal information

  • Correct or update your data

  • Request deletion of your data

  • Object to processing of your data

  • Withdraw consent at any time

To exercise these rights, contact us at: [Insert Email Address]

7. Data Security

We implement appropriate technical and organisational measures to protect your information. However, no method of transmission over the internet is 100% secure.

8. Third-Party Services

Our store may contain links to third-party websites or services. We are not responsible for their privacy practices.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [Insert Email Address]

By using this website, you agree to this Privacy Policy.