Terms of service

Terms of Service

Effective Date: [11 April 2026]

Welcome to tshego.store ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services, including merchandise, event tickets, and digital content.

By accessing or purchasing from our store, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old or have permission from a legal guardian to use this website.

2. Products and Orders

  • All products are subject to availability.

  • We reserve the right to limit quantities or discontinue products at any time.

  • We may refuse or cancel any order at our discretion, including for suspected fraud or pricing errors.

3. Pricing and Payments

  • All prices are listed in ZAR and are subject to change without notice.

  • Payments are processed securely through third-party providers.

  • You agree to provide accurate billing and payment information.

4. Shipping and Fulfillment

  • Delivery timelines are estimates and not guaranteed.

  • We are not responsible for delays caused by carriers or customs.

  • Risk of loss passes to you upon delivery.

5. Pre-Orders

  • Certain items may be sold as pre-orders.

  • By purchasing a pre-order item, you acknowledge extended fulfillment timelines.

  • Delays may occur, and we will communicate updates where possible.

6. Returns and Refunds (Merchandise)

  • Returns are only accepted within 7 days of delivery.

  • Items must be unworn, unused, and returned with original tags.

  • Returns are only eligible if the incorrect item or incorrect colour was delivered.

  • Customers are responsible for return shipping unless the item is incorrect.

  • Refunds are processed after inspection of returned items.

7. Intellectual Property

  • All content on this site, including designs, graphics, logos, and branding, is owned by us or licensed to us.

  • You may not reproduce, distribute, or exploit any content without prior written consent.

8. User Conduct

You agree not to:

  • Use the site for unlawful purposes

  • Attempt to interfere with the website’s functionality or security

  • Provide false or misleading information

9. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages

  • Our total liability shall not exceed the amount you paid for the product or service

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the site or violation of these Terms.

11. Privacy

Your use of the site is also governed by our Privacy Policy.

12. Governing Law

These Terms are governed by the laws of South Africa. Any disputes will be subject to the jurisdiction of South African courts.

13. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of any changes.

14. Contact

For any questions regarding these Terms, contact us at:

Email: support@tshego.store

By using this website, you agree to these Terms of Service.