Shipping policy

Shipping Policy

Effective Date: 11 April 2026

This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from Tshego.Store. This policy is aligned with general South African e-commerce standards and consumer protection practices.

1. Order Processing

  • Orders are only processed once full payment has been received.

  • Orders are typically processed within 1–3 business days, unless otherwise stated.

  • During high-demand drops, launches, or promotional periods, processing times may be extended.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Costs

  • Shipping costs are calculated at checkout.

  • The final shipping fee is dependent on your delivery address, parcel size, and selected shipping method.

  • Any applicable fees will be clearly displayed before you complete your purchase.

3. Delivery Timeframes

  • Estimated delivery times will be provided at checkout.

  • Local (South Africa) deliveries typically take between 2–5 business days after dispatch.

  • Delivery times are estimates and are not guaranteed.

4. Pre-Orders and Limited Drops

  • Items marked as pre-order or part of limited drops may have extended processing and fulfilment timelines.

  • Estimated shipping or dispatch dates will be communicated on the product page.

  • By purchasing these items, you acknowledge and accept potential delays.

5. Tracking

  • Once your order has been shipped, a tracking number will be sent to your email address.

  • Tracking updates may take 24–48 hours to reflect after dispatch.

6. Delivery Responsibility

  • Responsibility for the parcel passes to you once the order has been delivered to the address provided at checkout.

  • We are not liable for delays caused by courier services, weather conditions, strikes, or other factors beyond our control.

7. Incorrect or Incomplete Addresses

  • You are responsible for providing accurate and complete delivery information.

  • We are not responsible for orders delivered to incorrect or incomplete addresses supplied at checkout.

  • Additional shipping fees may apply for re-delivery.

8. Lost, Stolen, or Delayed Packages

  • We are not responsible for lost or stolen packages once delivery has been confirmed by the courier.

  • If your parcel is delayed or missing, please contact the courier directly using your tracking number.

  • We will assist where reasonably possible in resolving delivery issues.

9. Damaged Items

  • If your order arrives damaged, you must notify us within 48 hours of delivery.

  • Please include clear photographs of the damaged item(s) and packaging.

10. Contact

For any shipping-related queries, please contact us at:

Email: support@tshego.store

By placing an order on Tshego.Store, you agree to this Shipping Policy.